Canton Center Pediatrics

Reviews about Canton Center Pediatrics

• Amanda Phelps

  Sep, 24 2018
  ★ ☆ ☆ ☆ ☆
  I have finally had enough and will absolutely be looking for a new office. It is a shame because I do really like the Doctor's, but as previous reviewers have shared the front desk is AWFUL.
  
  Every time I have called to ask a question (it is usually the same woman who answers the phone) she responds as if I am inconveniencing her day. More than that, I can tell that she is never sure of the information she gives and it sounds very much like she just makes up her own rules.
  
  My mother had to take him in last week for pink eye and he ended up having two ear infections. Long story short, I just left my job and started a new one so when she took him in (still being in June) my old jobs insurance covered him. I have insurance through my new job but don't have the information just yet. I called in not expecting anything free, but just asked if it were possible to bill me for the visit so my mom didn't have to pay $80 out of her pocket. She spoke to me like what I was asking was unreasonable, like she was personally offended? She says "Well no, if we can't bill the insurance the visit has to be paid up front". I was flabbergasted. She could have given me the same information in a kind way and although I would still be in a tight spot, this review would not exist.
  
  Ready for the icing on the cake? I called my mom to let her know the situation and she said not to worry she would pay them. I called back and asked them to send his records with her (why else would I be asking if not to find another office?) and the same gal answers and was so enthusiastic to honor my request. I felt like she was saying "go ahead and leave, we don't need your business".
  
  To reiterate - the Doctors are amazing. If you can handle blatant rudeness and belittlement from the front desk then i'd give them a chance.

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